Do you have questions (FAQ's)

On this page you will find answers to Frequently Asked Questions.

  • My login no longer works, what is the problem?
  • I can't enter a quantity on the item, why?
  • Is there a minimum order quantity?
  • What options do I have to pay for my purchases?
  • Can articles be shipped abroad?
  • How long does the delivery take?
  • What are the shipping costs?
  • Can I pick up the ordered goods?
  • Can the items be returned?
  • Can the articles be exchanged?
  • I have received a damaged item, what should I do?
  • Why do you recommend my email address as a username?
  • Which browsers are supported?